Knox County Health Department 2026: Services, Phone & Records
The Knox County Health Department in Knoxville, Tennessee helps residents with public health services such as birth and death certificates, immunizations, WIC and nutrition support, women’s health, communicable disease services, dental care, environmental health, health education, emergency preparedness and local public health information.
This plain-English guide is built for Knoxville-area residents, seniors, parents, caregivers, new families, students, employers and anyone who needs the right phone number, correct records office, appointment route, clinic address or official link without guessing.
Quick answer: what the Knox County Health Department does
This page focuses on the Knox County Health Department in Knoxville, Tennessee. It is a local public health department serving Knox County residents, not a hospital emergency room and not the same as Knox County health departments in Illinois, Indiana, Kentucky, Missouri or Ohio.
| What you need | Best route | Phone to try first | Prepare before calling |
|---|---|---|---|
| General Knox County Health Department phone number | Main KCHD routing | 865-215-5000 | Your topic, county, callback number and whether you need an appointment. |
| Birth certificate or death certificate | Vital Records Division | 865-215-5100 | Full name, date of birth or death, valid ID, relationship proof if needed and payment method. |
| Immunizations or international travel vaccines | Immunizations / International Travel | 865-215-5070 | Shot record, insurance card, school form, travel destination and travel date if applicable. |
| Women’s health, family planning or pregnancy-related clinic help | Women’s Health Clinic | 865-215-5320 | ID, income or insurance information if requested, medications and appointment question. |
| Communicable disease, STD, HIV, TB or disease reporting | Communicable Disease Clinic | 865-215-5370 | Symptoms, exposure date, test history, provider referral, medication list and phone number. |
| Dental care or dental screening | Dental Care | 865-215-5110 | Age, dental concern, insurance or income details, school form if needed and appointment need. |
| Restaurant, pool, tattoo, hotel, rabies or environmental health issue | Environmental Health | 865-215-5200 | Business name, full address, date, photos, receipt, animal exposure or property details. |
When you call, say one sentence first: “I need help with birth certificate, immunization, WIC, dental, women’s health, STD/HIV/TB, environmental health, or public records.” This helps staff route you faster than starting with a long story.
Knox County Health Department service route finder
Select your task below. The answer will tell you which Knox County Health Department route is most likely to help and what to prepare before you call or visit.
Knox County Health Department task router
Use this before calling, driving to 140 Dameron Ave, or submitting personal records.
Knox County Health Department phone numbers and call script
The most helpful phone number depends on your task. A birth certificate caller should not use the same script as someone reporting a restaurant complaint, requesting WIC help, asking about vaccines, or looking for dental care.
General KCHD routing
Call 865-215-5000 when you are not sure which service handles your issue.
Birth and death certificates
Call 865-215-5100 for vital records questions before visiting or mailing anything.
Use direct numbers
Use the service-specific numbers below for clinic, environmental health, dental, communicable disease and women’s health questions.
| Department or service | Phone | Use it for |
|---|---|---|
| Main Knox County Health Department | 865-215-5000 | General routing, location questions, program direction and “not sure where to start” calls. |
| Birth and Death Certificates | 865-215-5100 | Tennessee birth certificates, death certificates, ID requirements, certificate pickup and records questions. |
| Communicable Disease Clinic | 865-215-5370 | STD, HIV, TB, communicable disease follow-up, testing questions and disease-control clinic routing. |
| Dental Care | 865-215-5110 | Dental screenings, dental care questions, school dental needs and eligibility questions. |
| Environmental Health | 865-215-5200 | Restaurants, pools, hotels, tattoo/body piercing, rabies/animal exposure and environmental complaints. |
| Immunizations / International Travel | 865-215-5070 | Child vaccines, adult vaccines, school records, flu shots and travel vaccine questions. |
| Women’s Health Clinic | 865-215-5320 | Family planning, pregnancy testing, women’s health visits and related appointment questions. |
Use this call script
Say: “I live in Knox County, Tennessee. I need help with [birth certificate / death certificate / immunization / WIC / dental / women’s health / STD-HIV-TB / environmental health]. Do I need an appointment, ID, proof of income, insurance card, or a specific form before I come in?”
Knox County Health Department records: birth certificates, death certificates and what not to request here
For most local residents, “Knox County Health Department records” means birth certificates or death certificates. It may also mean public records, clinic medical records, immunization records, environmental inspection records or older genealogy records. These are not the same route.
Birth and death certificates
Use the KCHD Vital Records route for certified Tennessee birth and death records handled by the health department.
Open vital recordsMarriage, divorce, deeds, court and older records
These may route to the Knox County Clerk, Chancery Court, Register of Deeds, Records Management or Knox County Archives.
Open records guideTennessee Vital Records
Use the state route when a county office cannot issue the certificate, the record is older, or the document type is statewide.
Open TN vital recordsBirth and death certificates are not the same as medical records. If you need a patient chart from a clinic visit, ask the clinic or health department records staff what medical-record release process applies.
Knox County birth and death certificates: what to bring before visiting
The Knox County Health Department Vital Records Division is commonly used for certified copies of Tennessee birth and death certificates. ID is required for birth and death certificates, so do not drive to the office without checking what form of ID and proof applies to your situation.
| Certificate need | Prepare | Question to ask before visiting |
|---|---|---|
| Birth certificate | Full name on record, date of birth, place of birth, parent names if needed, valid ID and relationship proof if requested. | “Can your office issue this Tennessee birth certificate, and what ID do I need?” |
| Death certificate | Full name of decedent, date of death, county of death, requester name, valid ID and purpose of request. | “Do I need a certificate with cause of death, and am I eligible to request it?” |
| Older record or genealogy | Approximate year, names, county, family relationship and whether you need certified or research information. | “Should I contact Tennessee Vital Records, Knox County Archives or another records office?” |
| Out-of-county Tennessee event | State, county and event year. | “Can Knox County issue this record, or should I use the state office?” |
| Marriage or divorce record | Names, date, county and whether you need certificate, license, decree or court file. | “Is this handled by health department, county clerk, court clerk or state vital records?” |
Call Vital Records first
Call 865-215-5100 and ask what ID, fee, payment type, relationship proof and office hours apply. This is especially important for seniors, caregivers, adult children helping parents, estate matters and out-of-state requesters.
Do not assume marriage and divorce are handled at the same counter
Birth and death certificates are the health department’s core vital-records task. Marriage licenses, divorce decrees, court records, deed records and older archive records may be handled by other Knox County or Tennessee offices.
Knox County Health Department clinic services: appointments, eligibility and what to bring
Knox County Health Department clinic services may include public-health-focused care such as immunizations, women’s health, communicable disease services, nutrition support, WIC, dental care, screenings, health education and preventive services. Availability, fees and appointments can vary by program.
Immunizations
Child, adult, school and travel-related immunization questions should start with the immunization line.
WIC and nutrition
Families may need proof of identity, income, address and pregnancy/child information for WIC-related services.
Women’s health
Call before visiting for appointment requirements, family planning services and fee or eligibility details.
Dental and screenings
Dental screening, dental care and preventive dental services may have age, appointment or eligibility requirements.
Bring a photo ID, insurance card if you have one, TennCare or Medicaid card if applicable, shot record, medication list, school form, referral note, proof of address, proof of income if requested, and a written list of questions.
Knox County Health Department immunizations, school shots and international travel vaccines
The immunization route is useful for parents, students, adults, older residents, healthcare workers, travelers and anyone needing a vaccine record or school vaccine guidance.
| Need | Bring or know | Best question to ask |
|---|---|---|
| Child school vaccines | Child’s shot record, school form, insurance/TennCare card and parent/guardian ID. | “Which vaccines are due for school or childcare?” |
| Adult vaccines | Previous vaccine history, age, medical conditions and medication list. | “Which adult vaccines are available and what is the fee?” |
| Travel vaccines | Destination country, travel date, itinerary, previous vaccines and health history. | “How far before travel should I schedule?” |
| Lost shot record | Name used at time of vaccination, date of birth, previous provider, school or clinic. | “Can KCHD help locate or update my immunization record?” |
Call the immunization line
Call 865-215-5070 for immunizations and international travel questions. For travel vaccines, call early because some vaccines may need time before departure.
Knox County Health Department WIC, women’s health, family planning and nutrition support
WIC, nutrition counseling, breastfeeding support, pregnancy-related help and women’s health clinic services can be important for pregnant women, parents, infants, young children and families who need practical local support.
What to prepare
- Photo ID or parent/guardian identification.
- Proof of Knox County address if requested.
- Income, TennCare, SNAP or program eligibility proof if requested.
- Child or pregnancy information.
- Any appointment letter or prior WIC documentation.
What to ask
- Do I need an appointment?
- What services are available for my age and situation?
- Are fees based on income or insurance?
- What ID or documents should I bring?
- Can I get referral or follow-up support?
Call the Women’s Health Clinic if your question is clinic-related
Call 865-215-5320 for women’s health clinic questions. If your need is specifically WIC, nutrition or breastfeeding, ask the main line to route you to the correct WIC or nutrition contact.
Knox County STD, HIV, TB and communicable disease services
Communicable disease services can include confidential testing, treatment, partner notification, tuberculosis control, outbreak follow-up and public health investigation. Do not delay urgent medical care if you feel seriously ill.
Confidential clinic questions
Ask about testing, treatment, appointment needs, costs and what information stays confidential.
Tuberculosis control
Ask about TB testing, exposure follow-up, medication support and provider referral steps.
Outbreak or exposure
Prepare exposure date, symptoms, workplace, school, provider information and contact details.
Call the Communicable Disease Clinic
Call 865-215-5370 for communicable disease clinic questions. Use emergency care for severe symptoms, breathing trouble, chest pain, confusion, dehydration or other urgent health concerns.
Knox County Health Department dental care and dental screening help
Dental programs may help with dental care questions, dental screening needs, fluoride varnish, school-related dental needs or referrals. Availability and eligibility can change, so call before arriving.
Call dental care before visiting
Call 865-215-5110 and ask whether the service you need is available, whether appointments are required, what ages are served, whether fees apply and what documents to bring.
Write down the exact problem before you call: pain, swelling, school screening, cleaning, fluoride, child appointment, adult appointment, emergency dental concern or referral need. This helps staff tell you the right next step.
Knox County Environmental Health: restaurants, pools, hotels, tattoo studios, rabies and complaints
Environmental Health is the right route for many address-based public health concerns. This may include restaurants, public pools, hotels, tattoo/body piercing establishments, rabies and animal exposure questions, food safety complaints and other local environmental health issues.
| Issue | What to collect | Why it matters |
|---|---|---|
| Restaurant or food complaint | Business name, full address, date, time, food item, receipt and symptoms if illness occurred. | Environmental health staff need the exact location and timeline. |
| Pool, hotel, campground or lodging concern | Facility name, address, room or area, date, photos and what happened. | Facility type affects inspection and complaint routing. |
| Tattoo or body piercing concern | Business name, artist if known, date, service type, photos and symptoms. | Body art complaints need clear location and service information. |
| Animal bite or rabies concern | Animal type, owner if known, bite date, injury details, location and medical care received. | Rabies follow-up is time-sensitive. |
| Property or nuisance issue | Address, description, photos, dates, nearby landmarks and contact information. | Address-based issues need precise property details. |
Call Environmental Health with the exact address
Call 865-215-5200 for environmental health questions. Start with the business or property address, then give the date, time and short description.
Knox County Health Department public records, medical records and inspection records
Public records, patient medical records, vital records and inspection records are different. Use the correct route so you do not send private information or a broad request to the wrong office.
Agency records
Use a narrow request with program name, date range, record type, address, facility name or subject.
Birth and death certificates
Use the Vital Records Division and call 865-215-5100 before submitting ID or payment.
Clinic chart
If you were a patient, ask the clinic about the medical-record release process. This is not always a public records request.
Instead of “send me all health department records,” write: “I request records about [program/facility/address/topic] from [start date] to [end date], including [specific document type].” Narrow wording is easier to process.
Knox County Health Department address, West Clinic and map
The main Knox County Health Department office is at 140 Dameron Ave, Knoxville, TN 37917. A West Clinic location is also listed at 9000 Executive Park Dr, Knoxville, TN 37923. Call before visiting because the right location depends on your service.
140 Dameron Ave
Use for many central KCHD services, including vital records routing. Call first for hours, appointment needs and document requirements.
Open main map9000 Executive Park Dr
Use only if your service is routed to West Clinic. Confirm the program, suite, hours and appointment requirements first.
Open west mapCall the correct department first. Some services may require appointments, ID, insurance information, proof of income, school forms, vaccine records or a specific office location.
Knox County Health Department app, video channel and online help
Knox County Health Department also has online resources that may help residents check updates before calling. Use official or clearly linked channels only, and do not submit private information into unknown websites.
Knox County Health Dept TN app
The app listing describes quick access to public health information, healthy living resources, community resources and health records. In emergencies, call 911.
Open app listingOfficial YouTube channel
Use the official video channel for KCHD public health updates, recorded briefings and community education videos when available.
Open YouTubeUse app and video content for information only. For certificates, clinic appointments, disease questions or complaints, call the official department or use the official Knox County website.
Official links for Knox County Health Department services
Use these links for final hours, current forms, office rules, health announcements, official service pages and state-level support. This independent guide does not collect records, payments, medical documents or appointment requests.
People also search for: Knox County Health Department Google and Bing intent guide
These search phrases are common around Knox County Health Department. Use the matching route below instead of opening random third-party pages.
Knox County Health Department phone number
Use 865-215-5000 for general routing or service-specific lines for records, immunizations, dental, environmental health and women’s health.
Phone routeKnox County Health Department birth certificate
Use the Vital Records Division. Call 865-215-5100 and prepare ID before visiting.
Birth record routeKnox County Health Department vital records
Use KCHD Vital Records for birth and death certificates; use other county offices for marriage, divorce or older archive records.
Records routeKnox County Health Department immunizations
Call 865-215-5070 for vaccine, school shot, adult vaccine or international travel vaccine questions.
Vaccine routeKnox County Health Department WIC
Ask for WIC, nutrition or breastfeeding support. Prepare ID, income, address and pregnancy or child information if requested.
WIC routeKnox County Health Department dental
Call 865-215-5110 for dental care, dental screening and eligibility questions.
Dental routeKnox County Health Department restaurant complaint
Call Environmental Health at 865-215-5200 with business name, address, date, time and details.
Complaint routeKnox County Health Department 140 Dameron Ave
Use the map section and call before visiting because the correct office depends on the service.
Map routeEmergency, privacy and independent guide notice
HealthDepartmentGuide.org is an independent guide. It is not the official Knox County Health Department website, not Knox County government, not Tennessee Department of Health and not a clinic appointment portal.
If someone has chest pain, trouble breathing, severe allergic reaction, stroke symptoms, severe dehydration, poisoning, serious injury, suicidal crisis, violent danger or another life-threatening emergency, call 911 or use emergency medical care immediately.
Do not submit Social Security numbers, birth certificates, death certificates, driver licenses, medical records, payment cards, vaccine records or complaint evidence to an independent guide page. Use only official Knox County, Tennessee or approved secure routes for final submission.
Knox County Health Department FAQs
Which Knox County Health Department does this guide cover?
This guide covers the Knox County Health Department in Knoxville, Tennessee, with the main office at 140 Dameron Ave, Knoxville, TN 37917. If you meant Knox County in Illinois, Indiana, Kentucky, Missouri or Ohio, use that county’s official health department website instead.
What is the Knox County Health Department phone number?
The general Knox County Health Department phone number is 865-215-5000. For birth and death certificates, call 865-215-5100. For immunizations or international travel vaccines, call 865-215-5070. For environmental health, call 865-215-5200.
Where is the Knox County Health Department located?
The main Knox County Health Department office is at 140 Dameron Ave, Knoxville, TN 37917. A West Clinic location is also listed at 9000 Executive Park Dr, Knoxville, TN 37923. Call before visiting because services may be location-specific.
How do I get a birth certificate from Knox County Health Department?
Call the Vital Records Division at 865-215-5100 before visiting. Prepare the full name on the record, date of birth, place of birth, valid ID, relationship proof if required and payment method. Confirm current office hours and ID rules on the official vital records page.
How do I get a death certificate from Knox County Health Department?
Call 865-215-5100 for death certificate questions. Prepare the decedent’s full name, date of death, county of death, requester information, valid ID and the purpose of the certificate. Ask whether you need a certificate with cause of death or a different record route.
Does Knox County Health Department handle marriage and divorce records?
The health department’s main vital records route is for birth and death certificates. Marriage records, divorce records, court decrees, deeds and older archive records may route to the Knox County Clerk, court clerk, Register of Deeds, Knox County Archives, Records Management or Tennessee Vital Records.
What number should I call for immunizations?
Call 865-215-5070 for Knox County Health Department immunizations and international travel vaccine questions. Bring a shot record, insurance card if you have one, school form, travel destination and travel date if applicable.
What number should I call for women’s health or WIC?
For the Women’s Health Clinic, call 865-215-5320. For WIC, nutrition or breastfeeding support, ask the main line to route you to the correct WIC or nutrition contact. Prepare ID, proof of address, income or program eligibility details if requested.
How do I report a restaurant or environmental health complaint in Knox County?
Call Environmental Health at 865-215-5200. Prepare the business or property name, full address, date, time, photos, receipt, symptoms if food illness occurred and a short description of the concern.
Is this page the official Knox County Health Department website?
No. This is an independent guide that helps users find the correct official route. It does not process records, schedule appointments, collect payment, file complaints, issue certificates or replace the official Knox County Health Department website.